What makes Quality Express Shipping different from other companies?
Why don't you automate Truckload shipments?
What is the difference between Common Carrier and Air Ride shipments?
Can you guarantee transit times?
Do you guarantee your rates?
Why should I use your services if I have a current Local carrier?
Do you handle only domestic shipments?
What about Customs paperwork?
What type of payments do you accept?
I ship to Tradeshows; can I ship back to back shows?
What if I guess the weight of my shipment?
What is dimensional weight and when would it apply?
What do I do now that I booked a shipment?
Ok, I got your Bill of Lading, what should I do with it?
What if the shipment gets damaged or lost?
Packaging, what is the right way?
When I schedule a shipment can it be picked up on that same day?
What is an NMFC item number?
What are accessorial charges?
I did everything you asked, but I still got a bill from the carrier.

What makes Quality Express Shipping different from other companies?
We take the approach that every shipment is unique. Every shipment needs special attention and pricing that you will not get anywhere else. We earn your business with every shipment.

Why don’t you automate Truckload shipments?
We could have offered a lesser automated system but then the pricing would be fixed, removing the cost flexibility of today's freight market. We take a more hands on approach. Our staff ensures that your specialized shipment is priced accordingly without automation. You can rest assured that the pricing is fair, and oftentimes better than many freight quotes you will receive and your shipment will be covered. We manually call to find the best price and we do it quickly and efficiently. Think of us as a shipping manager for your company.

What is the difference between Common Carrier and Air Ride Shipping?
In essence, a common carrier trailer has little to no suspension, and is primarily designed for shipping materials and articles that are not of a sensitive or fragile nature. An air ride trailer has either a spring suspension or air cushion shocks to absorb the impacts of the ride.

Can you guarantee transit times?
The easy answer? YES. Transit times are guaranteed only if marked so on your quote page. Any other transit times noted are typically reliable, but not guaranteed. Guaranteed service costs more. Posted transit times do not include the day of pickup, only transit to destination. If you need Guaranteed Service, we can quote it with a call to: 772-461-1433

Do you guarantee your rates?
Freight quotes are comprised of 3 basic values: Standard shipping rate, fuel surcharge, and accessorial charges. We guarantee our shipping rates for up to 3 months, however we cannot control the national fuel average or the accessorial charges that may or may not be changed by our core carriers. Fuel surcharges are updated every Wednesday.

Why should I use your services if I have a current Local Carrier?
Local carriers are great for shipping locally. The problem is when they try to handle shipments out of their local delivery area, prices tend to either go up sharply or they have to hand it off to another shipping company. Either way, the customer ends up spending too much money.

Do you handle only domestic shipments?
Quality Express Shipping can handle any type of freight shipment, anywhere in the world.

What about customs paperwork?
We have several Customs Companies we work with that can help you with this. Also, you may visit HERE to see samples of forms that are used.

What type of payments do you accept?
At Quality Express Shipping we accept all major credit cards. If you would like to set up credit with us, please download the credit application here and follow the instructions on the form. You will not be able to ship until terms have been established or there is a credit card on file.

I ship to Tradeshows; can I ship back to back shows?
Yes. Many of our clients ship to multiple tradeshows back to back. We can also schedule warehousing between shows if needed. When filling out the quote request you will be asked if it is to return back to origin or to another show.

What if I guess the weight of my shipment?
If you are inaccurate on the weight or class of your shipment, and it is reweighed or re-classed by the carrier, those costs will be passed on to you. You will be notified and billed accordingly. Reweighing usually delays your delivery.

What is dimensional weight and when would it apply?
Dimensional weight, also called "dim" weight, is normally applied to low density items, and is noted as pcf, or pounds per cubic foot. Dimensional weight supercedes actual weight when the size of an item exceeds that items classification as dictated by the NMFC (National Motor Freight Classification) Code. For example, if you are shipping a steel box that measures 4'x4'x4' and weighs 2000lbs, that box will have a higher density (pcf) than a steel frame that measures 8'x8'x8' weighing 2000lbs. The frame, having a lower density, will have a higher classification, therefore a higher shipping cost.

What do I do now that I booked a shipment?
PLEASE do not call the freight carrier or terminal - this will result in a duplicate pickup. When you book the shipment, we contact the carrier for you. We will also send out the Bill of Lading to all parties for their records. If there is a duplicate pickup due to you calling the carrier, you can be billed for the inconvenience. Our system was developed to make your shipping simple, sit back and enjoy it.

Ok, I got your Bill of Lading, what should I do with it?
You must supply the carrier with a copy of Quality Express Shipping’s Bill of Lading (BOL). Failure to do so will create a major headache for all parties involved. You may be billed by the carrier at full cost (much higher than Quality Express Shipping), or your shipment may be sent COD (Cash on Delivery). This could create a bad relationship between you and your customer. Always keep one copy for your records.

What if the shipment gets damaged or lost?
Any claims for loss or damage are handled directly between the shipper, consignee and the carrier. If Quality Express Shipping has issued you a certificate of insurance, then it is easy, it can be done very quickly, online. If you got standard carrier coverage, claims with the carrier must be filed as soon as possible. The claim is only to file for loss or damage on the product which was shipped. Best practice is to inspect the shipment prior to signing off on it. It is nearly impossible to get reimbursed unless it has been noted on the Bill of Lading. Do not let the driver leave until you have inspected the freight. Claim process will not start with the carrier IF the shipment has not been paid for in full first.

Packaging, what is the right way?
When you package, crate or stack on pallets remember to secure it, to prevent damage. Secure your product to the pallet with any of the following - banding, shrink-wrap or stretch-wrap. Improper packaging can void a carrier's liability for a damage claim. Labels must be placed on every piece or package.

When I schedule a shipment can it be picked up on that same day?
Yes, but it cannot be guaranteed. Allow at least a 4 hour window to allow the carrier to be dispatched to the desired location. A carrier will normally deliver in the morning and make pickups after the trailer has been emptied. There is no way that a carrier can specify a pickup time. Please be flexible within your normal business hours.

What is a NMFC item number?
We always advise our customers to list the exact description along with the NMFC item number and class. This eliminates any errors on the part of the carrier in rating the shipment. For example, if you ship chairs and just list chairs as the description, the carrier can apply a variety of classes. But if you list the actual description, item number and class, then the carrier will not be in the position to re-rate the shipment. The National Motor Freight Association sets the classifications. If you do not know your NMFC numbers, you may call National Motor Freight Traffic Association, Inc. at (703) 838-1810.

What are accessorial charges?
Typical shipping is the trailer backing up to a dock and the shipper loading it into the trailer and driving the cargo to the receiving destination to be unloaded by the customer (consignee). Any shipment that does not fall into these parameters may require additional fees (assessorial charges). The carrier will charge for special freight requirements. Some of the charges are:

Tradeshow delivery or pick up.
Lift gate (Ground delivery or pickup)
Residential
Inside Delivery
Appointment
Redelivery
Notification
Hazardous materials
COD Fee (we do not ship COD)

I did everything you asked, but I still got a bill from the carrier.
Mistakes happen. Please call our customer service department at 772-461-1433 and we will request a copy of the bill you received. Our customer service staff will take care of it immediately and have the charges properly credited. This usually occurs when the Quality Express Shipping BOL was not supplied to the driver upon pick up.